Terms and Conditions

Introduction

These Terms and Conditions govern the use of Neon Rush Casino services. By registering an account, players confirm acceptance of these terms in their entirety. The casino reserves the right to amend these terms; continued use following changes constitutes acceptance of revised conditions.

Eligibility Requirements

Participation is restricted to individuals who meet the following criteria:

• Minimum age of 18 years (proof required upon registration)
• Legal resident of a jurisdiction where online gambling is permitted
• Not previously self-excluded from Neon Rush Casino
• Not acting on behalf of another person

Players must provide accurate personal information during registration. Falsified details may result in account termination and forfeiture of funds.

Account Responsibilities

Single Account Policy

Each individual is permitted one account only. Multiple accounts registered by the same person will be closed, and associated funds may be confiscated. This applies regardless of whether different payment methods, email addresses, or devices are used.

Account Security

Players bear responsibility for maintaining account security:

• Keep login credentials confidential
• Use strong, unique passwords
• Enable two-factor authentication where available
• Log out after sessions on shared devices
• Report suspected unauthorised access immediately

Dormant Accounts

Accounts inactive for twelve consecutive months are classified as dormant. A monthly administrative fee may be applied to dormant accounts until the balance reaches zero or activity resumes.

Financial Terms

Deposits

• Minimum deposit amounts vary by payment method
• Deposits are processed instantly for most methods
• The casino may request source of funds verification for significant deposits
• Payment methods must be registered in the player’s name

Withdrawals

• Withdrawals are processed to the same method used for deposits where possible
• Identity verification must be completed before first withdrawal
• Processing times vary by method and are subject to security checks
• The casino reserves the right to limit withdrawal amounts per transaction or time period

Currency

All transactions are conducted in British Pounds Sterling (GBP). Currency conversion fees from third-party providers are the player’s responsibility.

Bonus Terms

General Bonus Conditions

• Bonuses are optional and require opt-in or acceptance
• Wagering requirements must be completed within the validity period
• Maximum bet limits apply while bonus funds are active
• Bonus abuse or irregular play patterns may result in bonus removal
• The casino reserves the right to exclude players from promotional offers

Wagering Contributions

Game contributions toward wagering requirements:

Game Type	Contribution
Slots	100%
Table Games	10%
Live Casino	10%
Excluded Games	0%

Bonus Forfeiture

Bonuses and associated winnings may be forfeited if:

• Terms and conditions are violated
• Fraudulent activity is detected
• The player requests withdrawal before completing wagering
• The validity period expires

Fair Play Policy

Prohibited Conduct

The following activities are strictly prohibited:

• Using automated software or bots
• Exploiting technical errors or software bugs
• Colluding with other players
• Engaging in money laundering or fraudulent transactions
• Abusing promotional offers through systematic methods

Game Fairness

All games utilise certified random number generators. The casino does not manipulate game outcomes. Players experiencing suspected irregularities should contact support with detailed information.

Responsible Gambling

The casino is committed to promoting responsible gambling practices. Available tools include:

• Deposit, loss, and session time limits
• Reality checks at customisable intervals
• Cooling-off periods of 24 hours to 6 weeks
• Self-exclusion for 6 months to 5 years
• Permanent account closure upon request

Players experiencing gambling-related difficulties are encouraged to contact GamCare (0808 8020 133) or Gamblers Anonymous for confidential support.

Limitation of Liability

The casino shall not be liable for:

• Losses arising from unauthorised account access due to player negligence
• Technical failures beyond reasonable control
• Interruptions to service for maintenance or updates
• Actions of third-party payment providers

Maximum liability in any circumstance shall not exceed the balance in the player’s account at the time of the incident.

Dispute Resolution

Disputes should be addressed through customer support in the first instance. If resolution is not achieved, players may escalate complaints to an approved alternative dispute resolution provider as required by UK Gambling Commission regulations.

Governing Law

These terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of English courts, without prejudice to mandatory consumer protection rights.

Contact Information

For queries regarding these terms, contact customer support through the live chat facility or email as detailed on the Support page.